Please read the following terms and conditions before using the Grayla Nixon website. These terms and conditions apply to the use of this website, and you agree to be bound by them by using, accessing, browsing, registering, or placing an order. It is recommended that you print a copy for future reference. You may not use this website if you do not agree to be bound by the terms listed below. We reserve the right to do the following:

a) Modify or remove (temporarily or permanently) the website with or without notice to you, and we will not be liable to you or any third party as a result of any such modification or withdrawal.

b) At any moment, modify these Terms and Conditions. Any modifications made will be effective as of the date listed at the top of this page.

Delivery

Please Click Here for Delivery information and options.

Note that supplier-delivered products and other things, such as furniture orders, are delivered separately and may take longer. Please note that a free shipping offer cannot be used with any other promotional promotions.

Use Of This Website

You may only use this website for authorised purposes, and you may not use it in any way that infringes on the rights of others or restricts or inhibits the enjoyment of the website by others. If you are making a purchase on behalf of a company, you must have the necessary authority.

Grayla Nixon Ltd is not responsible for any loss or damage resulting from the use of any of the information contained in any of the materials used on this website. Grayla Nixon Ltd owns or licences all rights to this website, including copyright.

You may only use, download, and print anything from the website for your own personal or business needs. You may not do the following without our prior written approval, except for your own personal use or internal business purposes:

Any content on the website may be copied, reproduced, used, or otherwise dealt with; any content on the website may be modified, distributed, or re-posted for any reason; any content on the website may be reproduced, crawled, framed, linked to, or deep-linked into this website on or from any other website;
Please contact our PR department on 07539275373 if you are a corporate customer and would want to request permission to utilise pictures or other content from our website for corporate usage.

You warrant that any personal or business information you provide to us during the registration process is current, true, and accurate in all respects, and that you will notify us of any changes to your personal information by accessing the My Account section of the website or calling our Customer Services Team at 07539275373, Monday through Friday from 9 a.m. to 5.30 p.m.

Description Of Products

We make every effort to guarantee that the product information on the website is correct, fair, and up to date. This comprises product-specific terms and conditions, such as associated Terms and Conditions, expected delivery dates and times, warranties, and guarantees.

However, while we strive to maintain product information as current as possible, it is possible that some aspects of the product information may not exactly represent the specifications of the real product at the time the purchase is placed:

• The website’s stock position for the product is simply a reference, and the available stock position will only be confirmed once the order is approved. 
• According to our order acceptance policy, the true pricing of the goods may only be confirmed once the order has been approved.
• The packing of the goods may differ from the product photos on the internet.
• The weights and dimensions of the products listed are simply estimates.
• The following important characteristics and product qualities are based on information supplied by the manufacturer, and they may differ.
• While we make every effort to display the product’s true colour on the internet, changes in computer displays and monitors may cause the colour of the goods you get to differ from what you see on the website.

We retain the right not to accept an order if the real product information differs from what is represented on the website.

Product Pricing

Grayla Nixon is a multichannel retailer with a best practise pricing plan in place to maintain pricing uniformity across all of its sales channels.

However, a product or promotion that is accessible via one sales channel may not be available through all sales channels.

Bulk pricing (where a product is sold at a cheaper unit price when purchased in bulk) is available on select goods through the website and the telesales team, but not through the stores or the in-store buying facilities at this time.

Where applicable, product pricing on the website will include VAT as well as any additional delivery and packaging expenses.

Some goods may be exempt from further discounts, which will be noted on the product. Additionally, our star buys may not qualify for additional discounts because we strive to provide you with the best possible price.

Purchase Of Goods

A contract between you and Grayla Nixons is not formed by placing an order on the Grayla Nixons website. Only once we’ve told you that your order has been billed and sent is it verified.

Any such transaction between you and Grayla Nixon will be assumed to have been concluded in the United Kingdom for the avoidance of doubt. In addition, any such contract shall be interpreted, construed, and enforced in accordance with English law in all respects, and you and Grayla Nixon Ltd irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

The following is the order procedure:

• Goods stocked in our main warehouse are subsequently picked up by our chosen carrier and dispatched according to our Delivery Options.
• It may take a bit longer to transport items that are supplied directly from our suppliers (typically furniture or bigger machinery). They will contact you directly to schedule delivery. Please read the Delivery Options section above for the Direct from Supplier area.
• The order will be submitted for payment when you click the ‘Make Payment’ button in the payment screen of the checkout procedure.
• You may be requested to input some extra payment verification data from your credit card provider before the order is submitted to us.
• You will receive an email acknowledgment after you have seen the order confirmation page, verifying the specifics of each product in your order.

If there is a problem completing your order for whatever reason, we will advise you by email or telephone as to why it was unable to be completed. This may be due to one of the following factors:

1. There was a mistake in the description or pricing of the goods on the website.
2. One of the items in the order is currently unavailable.
3. Due to financial constraints, we are unable to accept full payment for your order.
4. You failed to comply with your duties under these terms and conditions.
5. If the item you are purchasing is a bladed item, the following regulations apply: It is illegal to sell knives, knife blades, or any other goods that might be construed as an offensive weapon to anybody under the age of 18 under the Offensive Weapons Act 1996. Please be advised that before your item is dispatched, Grayla Nixon will check your age. Products purchased on the website may only be delivered to one of our shops, where you will be asked to provide evidence of age when picking up your order.
6. Some goods have a quantity limit, and some can only be delivered to the address associated with your payment method.

Cancelling Your Orders

If you engage into a Contract with Grayla Nixon as a consumer, you have the right to cancel the Contract at any time within fourteen (14) working days of receiving the Products. You have this right under the Consumer Contracts Regulations of June 2014, and in line with our Delivery & Returns Policies, you will get a full refund of the price paid for the Products.

You can exercise your right to cancel by sending an email to Support@graylanixon.co.uk or by downloading and filling out the model cancellation form.
At our discretion, Gralya Nixon has the right to cancel orders. If we have to cancel an order, you will not be charged.

Please refer to our Returns and Refunds policy for information on how and when you may cancel a purchase.

Please be aware that by agreeing to these website conditions, you are presumed to have read, understood, and accepted to our complete Returns and Refunds policy.

Orders for customised items, which cannot be withdrawn after they have been received since they are tailored for you and may already be in production as a result of your purchase, are an exception.

Methods Of Payment

Payment may be done using credit/debit cards or through Paypal at this time.
For orders placed on the internet, cheques are not accepted as a payment option.

You may pay for your purchases with any major credit or debit card (Mastercard, Visa, Delta, Switch). When submitting payment card information via the Internet, Grayla Nixon clients may use secure servers to provide the utmost level of protection.

All credit/debit card purchases are subject to the card issuer’s standard validation and authorization processes. We also have extra Credit Card Fraud Prevention systems in place to keep you safe. Grayla Nixon shall not be liable for any delay or non-delivery if the issuer of any payment card refuses to authorise the payment to us for whatever reason.

Your PayPal account may be used in two ways to pay for your order. You will be offered the PayPal pay in three option for select goods or orders above £30. You may also use your PayPal account to pay for your entire order in one go. We will not accept your order if PayPal refuses to authorise payment or if our anti-fraud checks are not adequate, and we will not be accountable for non-delivery.

Promotional Discounts

Unless otherwise noted, Grayla Nixon coupons, discounts, and promotional discount codes are only valid for use on the Grayla Nixon website.

All offers are subject to availability, and Grayla Nixon has the right to cancel any offer at any moment. Some specials on the site may not be combinable with others, in which case the best offer will be applied to your order.

Discounts on a Scale
When the offer’s conditions are satisfied, a discount is granted. Depending on the deal, the maximum discount amount and % will vary.

Pricing Discounts were/are applied automatically to items as displayed on product pages. Was/Now price may combine with an offer code in some cases, although this is depending on the campaign.

When the offer’s qualifications are completed, the gift(s) are instantly added to the cart. Gifts may need to be manually added to baskets in some circumstances so that further information may be supplied. The promotion is contingent on stock availability.

Delivery is completely free.
When applied at checkout, the discount will match the cost of delivery to a specified nation. There may be a fee for shipping to other countries.

The Multi-Buy Discount is applied to the lowest item in the cart that matches the promotional criteria. Only qualified goods mentioned in the Multibuy section of this Website are eligible for this deal.

Limitation of Liability

Grayla Nixon Ltd provides this website and its contents “as is” to the fullest extent permitted by law, and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials, or products included in this website, including, but not limited to, warranties of merchantability and fitness for a particular purpose.

Your statutory rights are unaffected by these Terms and Conditions.

All disclaimers and exclusions in these terms and conditions are controlled and construed in line with English Law. If any term of these disclaimers and exclusions is found to be illegal, invalid, or unenforceable for any reason, that provision will be deemed severable, and the validity and enforceability of the other sections will not be affected.

Missing, Incomplete Or Damaged Orders

You must notify us within 48 hours if your order has not arrived or is unfinished. Please contact our Customer Service department at 0753 9275 373 or Graylanixonhg@hotmail.co.uk with your order number in hand.

Please keep in mind that if you purchase several items, they may be sent from different places and arrive at different times. If this is not the case and you have not received your whole order as described in the order confirmation email issued to you, please call our Customer Services team on 0753 9275 373 or email us at Support@graylanixon.co.uk with your order number in the subject line.

If your order is damaged when it arrives, please refer to our Returns and Refunds Policy or call us at 0753 9275 373.

Personalised Products

We are unable to accept returns of customised items or presents unless they are defective, since they are made particularly for you. Once your purchase has been finalised, we cannot provide a refund or cancel it unless the product has developed a problem within a reasonable period of delivery or was delivered damaged.

If you make a mistake when placing a customised order, please contact us as soon as possible and we’ll do our best to rectify the situation. However, because the product may already be in production, we cannot guarantee that any revisions will be successful.

We will not publish anything that is obscene, whether it is an image, a photo, or text. We reserve the right to refuse to produce or ship your order if it contains content that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, contains profanity, in breach of confidence, or in breach of privacy.

We shall not be held liable for any copyright violation on photographs you supply for personalization unless you hold the rights.

The supplier determines the delivery choices and timeframes for customised items, so please see the product page for further information.